Our client operates a single-location business in the high-risk firearm industry, providing firearms and related products to a specialized customer base. Given the sensitive nature of their industry, they needed a highly secure, flexible, and dependable payment system—something their outdated setup failed to provide. Their previous system relied on a single terminal for all transactions, forcing staff to physically leave their desks each time a payment was needed. This not only caused operational delays but also interrupted workflows and limited their ability to deliver a smooth customer experience.
Rate Tracker stepped in with a full-scale payment processing upgrade. We implemented dual pricing, which immediately eliminated processing fees and helped the business save nearly $50,000 annually. Payments were streamlined with email and text-based options, giving customers more ways to pay and freeing up staff from manual handling. We also integrated payment data directly into QuickBooks, saving hours of administrative work, and expanded their payment capabilities to include ACH transactions, reducing reliance on card payments.
By removing the need for a single payment terminal and modernizing their payment system, we helped the client improve operational efficiency, reduce staff workload, and create a more seamless experience for both employees and customers. This case highlights how the right payment strategy can transform even high-risk industries with real, measurable results.